We had an issue with our water flow not activating the gas igniter. We first tried all the steps to manually fix the issue with adjusting screws, checking our pressure regulator, descaling the unit, and so forth. What would happen is this, we would have to turn on 2 faucets to get the igniter to start clicking and light. But once we turned the second water faucet off to use the one we wanted to use the system would shutoff. Well, in Southern Ohio the water is pretty cold coming into the home in the late fall and winter. We had both the Gas knob and Water knob maxed out and the water temperature wouldn't go above 96 degrees. When I say we trouble shooted everything - we literally did. My husband took off the face of the unit and examined how it was made. He deduced that this item was at fault. So, we ordered this assembly and it was delivered within about 7 days. He removed the old part and a rubber flap had deteriorated as he had suspected which lead to another piece on this possibly being out as well. This assembly went in and now we have scalding hot water if we so desire! Works amazing! I dare say it works better now than it ever did.

Chatted with the service department for about an hour to diagnose our problem. They sent out this part under warranty. It didn't come with any instructions on how to install, but the tech had sent over a picture via email with some tips on how to replace the part. I had a hard time figuring out exactly which screws needed to be taken out in order to take the entire part out of the hot water heater, but once I did that, the install was super easy. Hot water heater works like new.

new assembly not the same configuration,wrong fitting/smaller not able to install. I purchased another unit because we needed hot water works just fine but stuck with no communication from company on how to return replacement assembly

Quality made, easy to install, just unscrew the brass water inlet and the brass water drain and it goes in pretty easy. Unit works like new now.

Prompt delivery, fixed the problem

Easier to install than I thought, although that back screw was tricky. Would be 5 star if the brackets were easier to align. The FIVE STAR ratings go to Kristin and Heather for being pleasant and patient on the phone ordering. Thank YOU!

I got the replacement valve very quickly, took the water heater down, swapped the valve out and reinstalled the water heater in about 90 minutes. The valve I received lined up perfectly with the old ones mounting holes so I had no issues like a previous reviewer. I did take out the drain plug which made it a much easier install. I would also recommend using a magnetic screwdriver as the back screws can be a little tricky to start.

The service was great , the valve is a good value this would be great if the cast aluminium was made of the same material as the rest of the valve.Other wise it is a great water heater.

I recieved the replacement unit promptly within a couple of days. I was impressed. The tech I originally spoke with and who diagnosed the problem leading to sending the replacement part said it would only take about 15 minutes to replace, which I looked forward to. The day after I received it, I proceeded to replace it. Once I figured out how to remove the bad unit, I started installing the replacement. Had a very hard time figuring out why it wouldn't slip in easily, but after about 45 minutes, I realized it had to be joggled into place with the help of a screw driver and a lot of patience. Once I had it back into the enclosure I realized the screw holes didn't line up...I had the option of either replacing the four screws in the upper housing that fits into the heater unit OR the four screws that were holding the main body in the mounted position. I chose the 4 screws in the upper housing because that was the obvious place the unit would get it's info from on when to light up and shut down. I still can't figure out why all 8 screw holes didn't line up, but they didn't. There are now four mounting screws missing, but the unit seems to be working, so I'm just hoping it continues to do so. Overall, this has been a GREAT water heater and I would recommend it even to an enemy :).