The Services and our business may change from time to time. As a result, at times it may be necessary for Eccotemp to make changes to this Policy. Eccotemp reserves the right to update this Policy at any time and from time to time without prior notice. Please review this Policy periodically, and especially before you provide any Personal Information. This Policy was last updated on the date indicated above. Your continued use of the Services after any changes or revisions to this Policy shall indicate your agreement with the terms of such revised Policy.
1. INFORMATION COLLECTED
When you interact with us through the Site, we may collect Personal Information and other information from you, as further described below:
PERSONAL INFORMATION THAT YOU PROVIDE:
We collect Personal Information from you when you voluntarily provide such information, such as when you contact us with inquiries, subscribe to our Eccotemp email newsletter, login or complete a purchase on our Eccotemp website. For instance, Eccotemp may collect the following information about you: name, address, zip code, telephone number and email address. Wherever Eccotemp collects Personal Information we make an effort to provide a link to this Policy.
By voluntarily providing us with Personal Information, you are consenting to our use of it in accordance with this Policy. If you provide Personal Information to the Site, you acknowledge and agree that such Personal Information may be transferred from your current location to the offices Eccotemp located in the United States.
Non-Identifiable Data: When you interact with Eccotemp through our Help Desk hosted by Zendesk, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you, unless it is combined with Personal Information. Eccotemp may store such information itself or such information may be included in service providers. We may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that Eccotemp uses no Personal Information in this process.
AGGREGATED PERSONAL INFORMATION:
In an ongoing effort to better understand and serve the users of the Services, Eccotemp may conduct research on its customer demographics, interests and behavior based on the Personal Information and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Eccotemp may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. Eccotemp may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
2. USE OF INFORMATION
In addition, Eccotemp may use your information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated.
3. DISCLOSURE OF INFORMATION
There are certain circumstances in which we may share your Personal Information or other information with third parties without further notice to you, as set forth below:
ACCOUNTABILITY FOR ONWARD TRANSFER:
Eccotemp may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of Eccotemp, (c) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (d) protect against legal action by private parties or governmental entities.
Eccotemp takes reasonable steps to protect the Personal Information provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Site may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Information to Eccotemp via the Internet.
5. THIRD PARTY SITES
This Policy applies only to the Site. The Site may contain links to other websites not operated or controlled by Eccotemp. The policies and procedures described here do not apply to the Third Party Sites or services. The links from the Site or placement of Tools on certain Third Party Sites does not imply that Eccotemp endorses or has reviewed the Third Party Sites. We suggest contacting those sites, services, entities or persons directly for information on their privacy policies.
6. CHILDREN’S ONLINE PRIVACY PROTECTION
Eccotemp does not knowingly collect Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Policy by instructing their children never to provide Personal Information through the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to Eccotemp, please contact us, and we will endeavor to delete that information from our databases. `
This Policy shall not apply to any unsolicited information you provide to Eccotemp through the Services or through any other means. This includes any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and Eccotemp shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.
8. ACCESS TO INFORMATION; CONTACTING ECCOTEMP
To keep your Personal Information accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Information in our possession that you have previously submitted. Please also feel free to contact us if you have any questions about this Policy or the information practices of this Site. You may contact us as follows: firstname.lastname@example.org
9. YOUR CALIFORNIA PRIVACY RIGHTS
Applicable California privacy legislation permits visitors who are California residents to request certain information regarding our disclosure of information to third parties for their direct marketing purposes. To make such a request to access such information, please contact us as follows: email@example.com. Within thirty (30) days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.
Eccotemp supports accountability of information industry standards and practices, responsible and effective federal regulation of the data industry, and legislation governing the practices of all data providers. We are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC)
All purchases valued at $75 or above will be shipped with SIGNATURE REQUIRED. If you wish to remove SIGNATURE REQUIRED from your shipment please contact Customer Service immediately to have it removed. Please Note: By opting out of SIGNATURE REQUIRED, you release Eccotemp from all liability of lost or stolen packages. Call 1-866-356-1992 or chat with us here to speak with a customer service agent.
Free ground shipping on orders $149 or more within the continental United States only. PO BOX addresses excluded. Must be a physical address. Shipping may take up to 14 days, although most orders are shipped within 1 business day. We offer upgraded shipping options if needed. If you selected expedited shipping at checkout this does not guarantee shipping that same day or the following business day. If you require your order by a certain date please contact customer support for information.
Eccotemp is not responsible for delayed shipments due to weather and/or any other escalated issue experienced by the Carriers. If an order is delayed due to an issue the carriers are experiencing, Eccotemp can assist with filing a claim with the carrier, but in no way can guarantee any reimbursement or refund for shipping costs. All customers accept liability when choosing expedited shipping with any carrier in the event of a delay due to circumstances outside of the control of Eccotemp.