Eccotemp Shipping
All purchases valued at $75 or above will be shipped with SIGNATURE REQUIRED. If you wish to remove SIGNATURE REQUIRED from your shipment please contact Customer Service immediately to have it removed. Please Note: By opting out of SIGNATURE REQUIRED, you release Eccotemp from all liability of lost or stolen packages. Call 1-866-356-1992 or chat with us here to speak with a customer service agent.
All orders must provide a physical shipping address. We do NOT ship to PO Boxes. Free ground shipping on orders $149 or more within the continental United States only. Shipping may take up to 14 days, although most orders are shipped within 1 business day. We offer upgraded shipping options if needed. If you selected expedited shipping at checkout this does not guarantee shipping that same day or the following business day. If you require your order by a certain date please contact customer support for information.
Eccotemp Return Policy – Effective June 16, 2021
Our policy below extends to purchases made on Eccotemp.com.
• Any time, within 6 months of your purchase, you may return new or unopened products for a refund (please note PayPal payment methods only allow 180 day return period. Store credit may apply after 180 days, up to 6 months of purchase). Used or opened products cannot be returned after 45 days. Eccotemp offers $9.99 returns on orders of $149 or more within 45 days. After 45 days, customers are responsible for all shipping related costs. In the event you used a promotional coupon on your order that was item specific or required a shipping threshold, your refund will be reduced accordingly to the coupon that was used at the time your order was placed. Returning your order partial may subject your refund to being reduced less the amount of the current full retail cost of the item you are retaining. Partial returns for BOGO (Buy One Get One) sales are prohibited. All items must be returned to be considered for refund.
• If your purchase falls within 45 days you may return new or used products. Items must be in their original packaging with all original included accessories. Used items may be returned and will be subject to a 15% restocking fee if the item cannot be sold as new. Eccotemp will provide a prepaid shipping label for qualifying orders within this 45 day window. Please note: $9.99 will be deducted from your refund cost once the item has been returned to Eccotemp. To complete a return please have proof of purchase and serial number ready and contact customer service at 1-866-356-1992.
• For any non-functioning or damaged items due to shipping, please call 1-866-356-1992 immediately and speak with a customer service representative. To speed up the process, please gather your proof of purchase and serial number prior to calling. Customer service will determine if an RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then assist with the damaged item.
• For any defective items within 45 days of purchase please contact tech support immediately at 1-866-356-1992 or visit www.eccotemp.com to schedule an appointment call to troubleshoot your issues. Please gather your proof of purchase and serial number prior to calling or setting up your appointment. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue an RGA for the defective product to be returned and a replacement or refund will be issued upon product return.
*Customer Support will only provide help once the proof of purchase and serial number have been validated. You must provide this information to receive adequate and quick help from our team. If a product is returned to Eccotemp without prior authorization, Eccotemp reserves the right to refuse the package. Eccotemp will not accept any return for refund/repair/etc. without an approved RGA number given prior to shipment.
RSL labels are only provided to the United States, excluding Hawaii and Alaska and on a case-by-case basis. *If there was an error on Eccotemp’s behalf with your order.
Please allow up to 3 weeks for a refund. For any damaged/defective products outside of the 45-day return window please refer to the warranty policy located in the product manual. You may download copies of product manuals by visiting www.support.eccotemp.com. Eccotemp reserves the right to not refund shipping costs on returns that are not warranty related returns.
For any inquires on product warranty and what is covers please reference the product manual included or go to support.eccotemp.com to find a digital copy.