US Returns – Effective July 1, 2017

 

For purchases made on Eccotemp.com and all retail marketplaces

45 day satisfaction guaranteed returns!

• For any reason you may return new, unopened items for a full refund of the original purchase price within 45 days from the purchase date. If opened, items must be in their original packaging with all original included accessories. Used items may be returned but will be subject to a 15% restocking fee if the item cannot be sold as new. Customer is responsible for all shipping related costs of the returned item(s). To complete return please contact customer service at 1-866-356-1992.

 

• For any non-functioning or damaged items due to shipping, please call 1-866-356-1992 immediately and speak with a customer service representative. Customer service will determine if an RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then replace your non-functioning or damaged items immediately.

Internal Notes:

  • All tickets for shipping related issues must contain pictures of the damaged product and packaging. Provide as much detail as possible.
  • Provide all necessary information to Customer Service Liaison to file a claim. Replacement order can be entered once tracking has been validated with carrier, weight must match original shipment.

• For any defective items within 45 days of purchase please contact tech support immediately at 1-866-356-1992 or visit www.eccotemp.com to schedule an appointment call to troubleshoot your issues. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue an RGA for the defective product to be returned and a replacement or refund will be issued upon product return.

Internal Notes:

  • Customer must complete a call with tech support before any further actions can be completed.
  • If product is deemed defective offer parts first. If customer doesn’t accept then send an RSL to return the defective product.
  • Replacement order can be entered once tracking has been validated with carrier, weight must match original shipment.

 

RSL labels are only provided to the United States, excluding Hawaii and Alaska.

Please allow up to 3 weeks for a refund. For any damaged/defective products outside of the 45 day return window please refer to the warranty policy located in the product manual. You may download copies of product manuals by visiting www.support.eccotemp.com

 

Authorized Retailer Return Policy

30 day satisfaction guaranteed returns!

• For any reason you may return new, unopened items for a full refund of the original purchase price 30 days from the consumer purchase date. If opened, items must be in their original packaging with all original included accessories. Used items may be returned but will be subject to a 15% restocking fee if the item cannot be sold as new. Customer is responsible for all shipping related costs of the returned item. Please contact customer service at 1-866-356-1992 to request an RGA.

• For any non-functioning or damaged items due to shipping, please note damage with carrier at the time of delivery and then call 1-866-356-1992 immediately and speak with a customer service representative. Customer service will determine if an RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then replace your non-functioning or damaged items immediately.

Internal Notes (Include US Assoc. Brand Manager on all correspondences):

  • All tickets for shipping related issues must contain pictures of the damaged product and packaging. Provide as much detail as possible.
  • Provide all necessary information to Customer Service Liaison to file a claim. Replacement order can be entered once tracking has been validated with carrier, weight must match original shipment.

 • For any defective items within 30 days of the consumer purchase date please contact tech support immediately at 1-866-356-1992 or visit www.eccotemp.com to schedule an appointment call to troubleshoot your issues. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue an RGA for the defective product to be returned and a replacement or refund will be issued immediately.

Internal Notes (Include US Assoc. Brand Manager on all correspondences):

  •   Customer must complete a call with tech support before any further actions can be completed.
  •   If product is deemed defective offer parts first. If customer doesn’t accept parts then send an RSL to return the defective product.
  •   Replacement order can be entered once the defective unit has been received and examined by tech support.