Help Desk

We are in the process of establishing a knowledgebase of typical troubleshooting issues for all of our water heaters.  Please review the following troubleshooting guides for your specific model. If you need immediate assistance, please call our toll free tech support line at 866-356-1992 or email tech@eccotemp.com. 

L5 and L10

40H and 40HI

FVI12

Venting Requirements

Warranty

Freeze Warning